DR.AIR：Definition of the seven-day appreciation period
According to the provisions of the Consumer Protection Law, the company will provide you with the right to return the goods at any time during the seven-day hesitation period. The legal definition period (hesitation period) is not the trial period. The goods must be returned to the original state when they are returned, that is, you must return to the original The original state when you received the goods (you must keep the completeness and integrity of the carton and merchandise combination, including the merchandise body, accessories, internal and external packaging, accompanying documents, gifts, etc.).
For members/customers approved by the Air Doctor, can enjoy the benefits of for seven days of appreciation, if it has exceeded seven days of hesitation or the product has become visibly Damage, accessories, and packaging materials cannot be recovered. This product is only for repair service and cannot be returned.
Consumables, parts, and transformers are not included here. If you have any questions, please call 0800-077-377 within 3 days, and the customer service staff will handle it for you.
If the goods you receive do not match or the product is defective or faulty, please call 0800-077-377 within 7 days after receiving the goods. After the customer service staff confirms with you, we will assist you as soon as possible. !
what’s the situation Unable to return?
When returning, please maintain the integrity of the product and it must be in a new state.
Parts consumables are disassembled, internal or appearance changed, modified, damaged, and the air doctor will not be able to provide you with the return service.
More than seven days of appreciation.
Gifts and benefits can be exchanged without return.
Bid items, supplies, parts
If it is not a fault or a malfunction, it is due to personal factors to order the wrong goods on the official website. You need to return the invoices issued by the goods and Tianmai Industrial Co., Ltd. back to the original packaging or carton. Please pack the postage together. Return it to the head office (3 Customer Service Department, 1st Floor, No. 259, Fuxing South Road, Daan District, Taipei City) to facilitate the return of the operation. Shipping the goods again will be charged for shipping.
Please call 0800-077-377 for return and refund (the relevant shipping cost will be paid by you and deducted from the refund); there is no service to change the order or redeem other products. The order amount cannot be reserved for the next order, please forgive me.
Can the consumables be replaced or returned to the company for replacement?
Air doctor products can replace consumables by themselves (please contact the engineering department for built-in air conditioning type), consumables can be ordered online, call to order, on-site order.
The replacement method of consumables is as shown in the manual. You can also call the customer service to explain the teaching.
The warranty period and scope (see the warranty policy). If there is any defect or failure, the company will take back the repair and you will not be responsible for the freight.
If there is any problem outside the warranty period and scope, please return the product to the package and return it to you by the engineering department.